Latest Blog:
AI Powered Dashboard are Live
Latest Blog:
AI Powered Dashboard are Live
Hexalytics ITSM transforms fragmented IT operations into a unified, AI-powered service management platform for K-12 and higher education. From asset tracking to ticket resolution, streamline support, reduce downtime, and power up your district’s digital backbone.
See how superintendents and cabinet teams make faster, better decisions with unified, real-time district intelligence.
See how superintendents and cabinet teams make faster, better decisions with unified, real-time district intelligence.
Consolidate every service request into an intelligent platform. The centralized service desk eliminates silos by unifying IT, facilities, HR, and support tickets under one roof. From incidents to service changes, streamline request intake, routing, and resolution with built-in automation and SLA tracking.
Empower staff, teachers, and students with a personalized self-service experience. The Smart User Portal allows users to submit tickets, track progress, access help articles, and engage with AI-powered chat support—anytime, on any device. Intuitive and branded for your institution, it’s built to reduce friction and increase satisfaction.
Break the cycle of disconnected systems. Manage all tickets from intake to closure within one intuitive interface. Whether submitted via email, mobile app, chatbot, or web form, tickets are automatically categorized, prioritized, and routed to the right teams—keeping support efficient and accountable.
Equip technicians with a dynamic workspace that adapts to their day. The Technician Workbench provides a real-time queue, asset visibility, ticket history, and SLA targets—all in one place. Technicians can assign, escalate, resolve, and update tickets with speed—whether at their desk or in the field via mobile.
Bridge the gap between ITSM and asset management. With full integration into Asset Fusion, every service ticket is linked to its relevant asset—showing device ownership, warranty status, and lifecycle events. No more toggling between tools. Updates in one system reflect everywhere, giving IT teams complete context and control.
We bring deep experience working with school districts and state agencies, helping turn complex education data into clear, strategic insights.
Every dashboard we build is tailored to your goals, your systems, and your leadership style—no rigid templates, just what works for your team.
We design dashboards that guide users through your data like a story—making it easy for superintendents, principals, and board members to understand and act.
Hexalytics connects to your existing SIS, LMS, finance, HR, and assessment tools—bringing all your critical data together in one place.
A unified platform built for district leadership, operational excellence, and data-driven improvement.
Unlike generic ITSMs, our system is purpose-built for education. It unifies ticketing, assets, users, and workflows in one intuitive environment, reducing silos and enabling faster resolution.
Yes. Tickets can be submitted via email, mobile app, web form, WhatsApp, or even through a built-in AI chatbot—ensuring accessibility for every type of user.
Every ticket is linked to its corresponding asset in AssetFusion 360. This means IT teams have full visibility into device history, warranty, and ownership—without switching tabs or tools.
Absolutely. The ITSM is fully configurable—whether you need role-based access, custom approval paths, or SLA settings tailored to different school sites.
Real-time dashboards show SLA performance, ticket trends, satisfaction scores, and technician workload. This data supports better planning, faster decisions, and measurable accountability.
Yes. Every action is logged with time stamps, user info, and asset linkage—ensuring your district is always audit-ready and aligned withITIL best practices.
See how the ITSM Suite by Hexalytics transforms how your district manages support, assets, and service delivery.
In your personalized demo, you’ll learn how to:
Experience how our intelligent analytics platforms deliver clarity, alignment, and speed to your strategic decisions.
